Refund policy

Return & Refund Policy

At Lewverra, every product is handcrafted in small batches with care and intention. Because our products are personal care items and contain fragrance oils, we are unable to accept returns or exchanges on opened or used products.

Returns

If your order arrives damaged, defective, leaking, or if you receive the incorrect item, we’re here to help.

Please contact us within 7 days of delivery by emailing lewverra@gmail.com with the following:

Your order number
Photos of the product and its packaging
A brief description of the issue

Once we have reviewed your claim, we will determine the appropriate resolution, which may include a replacement, store credit, or refund where applicable.

Refunds

Refunds are issued only in the following circumstances:

The product is confirmed to be damaged or defective upon arrival.
Your package is confirmed lost in transit by the shipping carrier.

Approved refunds will be processed to your original payment method within 5–10 business days. Please note that original shipping charges are non-refundable.

Scent Preference

Fragrance is a personal experience, and scent perception varies from person to person. For this reason, we are unable to offer refunds or exchanges based on scent preference.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order. Lewverra is not responsible for orders shipped to an incorrect address provided at checkout.

If a package is returned to us due to an incorrect or incomplete shipping address, additional shipping charges will apply to resend your order.